Frequently Asked Questions
Everything you need to know about our frozen treats.
How do you ensure the ice lollies don't melt during shipping?
We ship all orders in high-performance insulated thermal packaging with enough dry ice to keep your Joystick Ice Lollies frozen for up to 48 hours in transit.
Are your ice lollies vegan and gluten-free?
Most of our flavors are 100% vegan and gluten-free. Please check the specific ingredient list on each product page for detailed allergen information.
What should I do if my order arrives melted?
In the rare event that your treats arrive soft or melted, please take a photo immediately and contact our support team within 24 hours for a full refund or replacement.
Do you use artificial colors or sweeteners?
No, we believe in real flavor. Our ice lollies are made with organic fruit purees and natural cane sugar, with no high-fructose corn syrup or synthetic dyes.
Is there a minimum order quantity for delivery?
To ensure thermal efficiency during shipping, we require a minimum order of 6 lollies per box.
Can I track my frozen shipment?
Yes, as soon as your order leaves our kitchen, you will receive a tracking number via email to monitor its journey to your doorstep.